Payment and ordering
Payment Methods
The order amount will be captured from your account as soon as your order has been placed and you will receive a conformation and a receipt of your order.
We accept the following payments:
Visa, Mastercard and American Express.
You can pay by Visa, Mastercard and American Express. Payment is debited from your card when you place the order.
We use KUSTOM - For information about security and technology, please contact Kustom.
KUSTOM CHECKOUT
Buy what you like. Pay the way you like.
You’re the one buying, so you should be the one who controls when and how to do the paying. Whenever you shop with us you can choose to Pay now, Pay later or Slice it with Kustom.
Changing or cancelling your order
For details on your 14 days right of return, please go to down to our Return Policy. For cancelling your order you must contact us at shop@lugot.se maximum 2 hours after you placed your order. Name the email "Cancelling order" + "Your order number". And we will get back to you as soon as possible.
Shipping
PostNord or UPS - Standard depending on country
Environmental friendly shipping:
Sweden 2 - 4 business days
Europe 4 - 7 business days
Priority shipping (15-35 Eur):
Sweden 1 - 2 business days
EU 2 - 4 business days
World 3 - 10 business days
Please note that the free shipping will be applied to your order at checkout. Delivery times are guidelines only. Please note that delivery to a personal address can result in a longer delivery times.
Exchanges
Exchanges are possible, but you pay for the shipping both ways. Our policy lasts 2 weeks. If 2 weeks have gone by since you recived your order, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags left. To complete your exchange, we require a receipt or proof of purchase.
To make an exchange contact us at shop@lugot.se to receive a link to pay for the shipping label to attach to the package. Please name the email with: "EXCHANGE" + "ORDER NUMBER". In the email please write which piece you want to exchange to with name of the jewellery and its product number.
Returns
Our policy lasts 2 weeks. If 2 weeks have gone by since you recived your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags left.
Additional non-returnable items: Gift cards
To complete your return, we require a receipt or proof of purchase.
To make a return contact us at shop@lugot.se to receive a shipping label to attach to the package.
Please name the email with: "RETURN" + "ORDER NUMBER".
Please do not send your purchase back to us before contact because then we can't guarantee your refund.
How to ship the item you want to return: To return your product, contact shop@lugot.se to get a shipping label. You will be responsible for paying for the shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund:
Sweden 100SEK / 11 euros
EU 150SEK/16 euros
Rest of the world 350 SEK / 30 euros
Customers outside Sweden: To avoid any customs charges, mark the package with "RETURNED GOODS".
LUGOT is not responsible for any return charges that the customs might do. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should use a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
Refunds :
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
KUSTOM will handle your refund. If you have any questions about your refund. Contact KUSTOM.
Late or missing refunds:
If you haven’t received a refund yet, contact KUSTOM. They are handling all of our payments and refunds.
Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Special terms applies.
Replaces :
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@lugot.se to get more info.
Unclaimed package:
Packages that are not picked up at your delivery point within 14 days, LUGOT reserves the right to charge you a fee to cover return shipping and the administrative costs from third parts.
Account
In order to access some features of this Site, you may be required to register and you may be required to select, a password and user name or account identification. If you register, you agree to provide Us with accurate and complete registration information, and to inform us immediately of any updates or other changes to such information. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms, and We have no obligation to investigate the authorization or source of any such access or use of this Site.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally selected by, or assigned to, you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use.